Exploring the Future of Digital Reference through Scenario Planning
نویسنده
چکیده
In the final chapter, Nicholson uses the scenario planning method to explore several possible futures for digital reference services. Using two dimensions – funding sources and automation four different scenarios are developed. Common needs across all four scenarios drive a discussion of both current and future research needs, and are used to position all components from this digital reference research agenda book in a common context.
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